Customer service or Personal Assistance?
We want you to be happy! For style tips, outfit suggestions, product- or order-related questions you can:
• E-mail vanessa@linofitness.com
• Message us on Facebook
• Live Chat or
• Call or Text (407) 697-2483 (9-5 Mon-Fri EST)
By the way, we try to improve our site every single day, so if you have any suggestions, we promise, we’ll listen!
How to order
You may place your orders anytime online 24/7. If you prefer to talk to a live person or if you have any questions please call (407) 697-2483 Monday through Friday 9:00AM to 5:00 PM EST.
Don't see it what you are looking for?
Contact us. A lot of times we have many items that have not yet made it to the website and it may be your lucky day.
Payment
We accept the following credit cards: Visa, MasterCard, American Express and Discover (through the website, over the phone or PayPal), and also Western Union.
Sales tax
Purchases made in Florida will include a 7.5% Florida sales tax.
Tracking your order
You will receive an email order confirmation once your order has been received, in addition, a shipping confirmation email will be sent once your order has been shipped. This confirmation will include the tracking number for your package.
Out of stock items
We try to update the website constantly, but if for some reason we do not have the item you purchase available, we will email you advising you of any out of stock items. We can either exchange the item for something else, or cancel the order and refund 100% of your payment.
What are your shipping rates?
For domestic (US) orders, we offer a flat rate of $7 for Ground shipping through the Post Office (delivery typically in 3 to 7 business days - only offered to retail purchases). We also offer:
• Express Saver: Delivery in 3 business days (not available to Hawaii or Alaska).
• Express 2Day: 2 business delivery to most areas (3 business days to Hawaii and Alaska).
• Express Standard Overnight: Overnight delivery by 3:00pm to most US addresses; by 4:30 to rural areas.
• FedEx Priority Overnight: Overnight delivery by 10:30am to most US addresses; by noon or 4:30 in remote areas. Many areas of Hawaii and Alaska in 1 or 2 business days.
• Express First Overnight: Overnight delivery to major markets by 8:30am, depending on destination zip code. Not available to Hawaii.
What delivery options are available for non-contiguous US states and territories?
We ship via USPS for all Alaska, Hawaii, Puerto Rico, the US Virgin Islands, and APO/FPO orders. We offer a flat rate delivery option of $7.00 for Ground shipping (retail purchases only).
Do you ship internationally? How much will it cost?
• Yes, we do! Simply add your items to your shopping bag and click ‘Estimate Shipping’ at the bottom of the page to calculate your approximate postage cost.
• These shipping rates are based on the carrier’s standard fees and the total weight of the item(s) in your order.
• We ship via Post Office.
• If you prefer your order shipped with another carrier such as FedEx, UPS or DHL please contact us for rates.
• Once shipped, international packages usually take 7-15 business days for delivery. Still, be aware that delays in customs are becoming increasingly common. Packages may take longer to get to international destinations, and unfortunately we cannot control or prevent this type of delay.
• Additionally, you may be responsible for import taxes or other customs fees for your package which are not included in your Brazilian Moda order. These fees are calculated by customs officials, and are difficult to estimate prior to shipment.
• While we take steps to minimize or eliminate the cost of importing for our customers, we cannot provide inaccurate information to customs officials.
Returns & Exchanges - Retail Purchases
If you're not happy, we're not happy! At Lino Fitness, we aim to please, so if you're not completely pleased with your order, we'll do whatever we can to make it better!
• All returns packages must be received within 30 days of the date your order shipped from us for replacement, store credit or refund.
• Refunds can only be issued to your original payment method or in the form of store credit. The shipping amount won’t be refunded.
• Items are subject to a 15% restocking fee if soiled with deodorant marks, make-up, or pet hair. No restocking fee if garments returned unsoiled.
• Shipping is non-refundable, except in cases where we have made a shipping error.
• Please enclose a note with return/exchange requests and your order number. No return authorization needed.
• The following items are non-refundable:
• Returns received after 30 days of the original order shipment date
• Returns received in damaged or worn condition
• Exchanges are subject to re-shipping charges.
• Return to:
Lino Fitness
7651 Ashley Park Court Suite #408/165
Orlando, FL 32835
• Please allow 2-3 weeks for processing
